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Annual Report : Stakeholder engagement   Next : Corporate reputation
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Sustainability review - Contents

Stakeholder engagement

Stakeholder engagement

Our stakeholders are crucial to the long-term success and sustainability of our organisation. We endeavour to engage key stakeholders in coherent and meaningful ways while identifying opportunities to work together for mutual value.

Each operation is charged with engaging with its specific stakeholders. This principle has been made central to our newly developed sustainability framework.

The table overleaf identifies our key stakeholders and summarises their specific areas of interest while referencing the sections of the report where we have responded to these issues.

We also report on highlights from our annual corporate reputation audit. This process is a key measure in assisting us to monitor our performance against various reputation indices and guides us on the progress we have made in responding to the challenges set by our stakeholders.

A key component of our stakeholder engagement approach is the use of an external service provider to conduct independent annual stakeholder interviews in each operational territory. The primary objectives of these interviews are to understand our performance in terms of stakeholder issues and expectations and to identify areas of possible improvement in our stakeholder communications.

We have received detailed questionnaire results from each region to guide us in our understanding of where we do well and where we need to improve. We respond to these issues through this report.

 

Employees

 

Regulators

 

Shareholders

  • Annual corporate reputation audit
  • Monthly magazines
  • Staff meetings
  • Communication from management
  • Annual culture survey
  • Annual corporate reputation audit
  • Annual interviews conducted by an external service provider
  • Our legal and regulatory teams have continuous interaction with telecoms regulators in terms of understanding and clarifying new regulations
  • Annual corporate reputation audit
  • Annual interviews conducted by an external service provider
  • Quarterly updates and releases through the JSE
  • Results presentations
  • Investor road shows
  • Business and sustainability reports
  • Investor centre on website
 
 
  • Career development, job security and plans to ensure staff retention
  • Promotion of diversity
  • Policies and practices on HIV/AIDS
  • Workplace non-discrimination
  • Monetary and non-monetary benefits
  • Fair treatment and open communication
  • Network coverage
 
  1. Network coverage and quality communication
  2. Fair tariffs
  3. Respect for the current regulations, compliance with licence conditions and payment of regulatory fees
  4. HIV/AIDS
  5. Mast siting and mast sharing
  6. Financial performance
 
  1. Timely receipt and provision of information
  2. Improved shareholder value
  3. HIV/AIDS
  4. Education and skills development
  5. Tariffs
  6. Access to communication for the mass market
  7. Environmental effects of base stations
  8. Coverage
  9. Employee satisfaction
 
 
  1. Page 80 to 85
  2. Page 83
  3. Page 84
  4. Page 81
  5. Page 82 to 83
  6. Page 81
  7. Page 75
 
  1. Page 75
  2. Page 74
  3. Page 75
  4. Page 84
  5. Page 89
  6. Page 20 to 34
 
  1. Page 40 to 58
  2. Page 72
  3. Page 84
  4. Page 83 and 84
  5. Page 74
  6. Page 75
  7. Page 89
  8. Page 75
  9. Page 80

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Customers

 

Communities, public interest groups and the media

 

Government

  • Annual corporate reputation audit
  • Customer focus groups
  • Corporate customers are contacted personally to update them on latest service offerings
  • Annual interviews conducted by an external service provider
  • Annual corporate reputation audit
  • Community and public interest focus groups
  • Press conferences and media responses
  • Annual interviews conducted by an external service provider
  • Annual corporate reputation audit
  • Government focus groups
  • Annual interviews conducted by an external service provider
 
 
  1. Financial performance
  2. Employee satisfaction
  3. Compliance with legislation
  4. Network coverage, particularly in rural areas
  5. Tariffs
  6. HIV/AIDS
  7. Contribution to society
  8. Employee rights
  9. Network reliability
 
  1. Consistent communication and frequent visits
  2. More consistency in funding
  3. Poverty alleviation
  4. HIV/AIDS
  5. Education
  6. Coverage
  7. Knowledge transfer
  8. Tariffs
 
  1. Continued investments
  2. Continue advising the authority in terms of investment policies
  3. Coverage
  4. Licence obligations and regulations
  5. Improved service
  6. Tariffs
  7. Respect for the regulator and partnership with government
  8. HIV/AIDS
  9. Employee satisfaction
  10. BEE/local knowledge transfer
 
 
  1. Page 20 to 34
  2. Page 80
  3. Page 75
  4. Page 75 and 88
  5. Page 74
  6. Page 81
  7. Page 75
 
  1. Page 67
  2. Page 85 to 87
  3. Page 77, 78 and 91
  4. Page 84
  5. Page 75
  6. Page 75
  7. Page 83 and 84
  8. Page 74
 
  1. Page 75
  2. Not addressed in this report
  3. Page 75
  4. Page 75
  5. Page 74
  6. Page 74
  7. Page 75
  8. Page 84
  9. Page 80
  10. Page 73

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